Online Returns Policy

• If you are not satisfied with your purchase, we will be happy to give you a full refund for goods returned within 28 days of you receiving your order
• For online orders delivered to a postal address, this policy starts from the date your order was delivered.
• For click and collect orders delivered to a store, this returns policy starts from the date your order was collected from your chosen store.

Please note:

• Online orders that were placed in-store, can only be returned to sumerte.com.
  We are unable to accept returns for in-store orders by post.
• All items being returned should be in the original packaging they were received in, unworn, unwashed and complete with their original labels. We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. The return postage costs are the responsibility of the sender and we would always recommend using a method that insures you for the value of the goods you are returning.

• For details of how to return by post.
• For details of how to return to a sumerte.com.

If we have made a mistake with an item sent to you, or it is faulty or damaged, we will refund the delivery charge that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above. If you receive an incorrect, faulty or damaged item, please contact us by e-mail at [email protected] (Monday-Sunday 8:00am – 8:00pm), we’ll be happy to help.

For your Right to Cancel, please see the Contract and Contract Cancellation section of our terms and conditions. This does not affect your statutory rights.