Use of the Website
Welcome to sumerte.com website terms and conditions. These terms and conditions apply to the use of sumerte.com and the selling of our products to you subject to the conditions set out on this page.
By using sumerte.com you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
If you have any questions relating to these terms and conditions, please contact us before you place an order at [email protected]. This site is owned and operated by SUMER TECH LLC T/A sumerte.com (“sumerte.com”, “we” or “us”).
Intellectual Property Rights
All intellectual property rights, trademarks and copyright for all material on the website is owned by or licensed to us. You may use any of the information within sumerte.com for your personal use only. You agree not to copy, transmit, reproduce, publish or distribute any material from the website or use any information for non-personal or commercial purposes. You may print extracts from the website or download and copy information to a local hard drive for your personal use only. You may not link or frame the website or any part of it without our express permission.
Your Account
You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities that occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, or has been or is likely to be used without your authorisation, you should contact us immediately. We shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.
sumerte.com reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).
Registration
You guarantee that when you register with us as a customer, all of the information that you provide is true, accurate and up to date. If any of the information provided changes, you must inform us immediately by contacting our us at [email protected].
You must not impersonate any other person or entity or use a false name or a name that you do not have authority to use. You must not use the website in any way which will cause, or is likely to cause, the website to be impaired, damaged or interrupted in any way. By placing an order on our site you warrant that you are legally entitled to enter into binding contracts.
Your Conduct
You must not use sumerte.com for any of the following activities:
For any fraudulent activity
In connection with any criminal activity or unlawful act
To transmit or distribute a virus, Trojan, worm or logic bomb
To transmit any material which is illegal, malicious, in any way offensive, obscene, defamatory or menacing
To cause annoyance, inconvenience or needless anxiety to others
In breach of copyright, trademark, confidence, privacy or other right
We will make every effort to ensure that sumerte.com is available to use and is operating properly without any errors. However, we reserve the right (from time to time) to restrict access to the website to allow essential maintenance or upload new services and/or improvements. We will ensure that any interruptions are kept to a minimum.
Damage to Your Computer
We have made every effort to ensure that sumerte.com is free from viruses and defects. However, it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything that may damage it. We cannot guarantee that using this website or other websites which can be accessed through sumerte.com will not result in any damage to your computer.
Links to Other Websites
There may be links on sumerte.com that will take you to other websites. We do not monitor these other websites and cannot control their content, privacy policies or services. As such we do not accept any liability from the use of these websites.
Product Availability
All products for sale on sumerte.com are subject to availability. If for any reason your order cannot be fulfilled owing to lack of stock, we will process a refund for the out of stock item(s) and will let you know.
Part Delivery
If only part of your order is available, we will dispatch the items that are in stock and cancel the out-of-stock items.
Product Descriptions
Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. All sizes are in HONG KONG standard sizes (Size Guide). We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor. We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information was uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the estimated delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
PRICES
All prices include VAT and are subject to change without prior notice.
The products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
These prices, including VAT but excluding delivery costs, will be added to the total amount due as set out.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you in a Dispatch Confirmation.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
PROMOTIONS
Promotional Terms & Conditions
We run promotions both in our stores and online sumerte.com. Some of these promotions may be exclusively online, exclusively in-store or only available to customers in certain areas.
Discounted products available on sumerte.com have been on sale at the higher marked price either on the web site or in at least one of our retail stores for at least 28 consecutive days in the last 6 months.
sumerte.com reserves the right to; cancel offers, refuse to allow any individual to participate in offers, decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and amend these terms and conditions (sumerte.com will use reasonable endeavors to notify changes to all customers).
Start rite shoes are excluded from any offers and promotions within the Isle of Man store.
ONLINE PROMOTIONS
sumerte.com is a trading name of SUMER TECH LLC.
*Black Friday Event – 20% Off Everything. Online, App & In-Store. Cannot be used in conjunction with any other offer or promotion.
*Sale – Up To 70% Off. Online & In-Store. Selected Lines Online Only. Cannot be used in conjunction with any other offer or promotion.
*10% off for new email subscribers who sign up online and in-store. Single-use code. Only available to new email subscribers. Existing subscribers will not receive a discount code. Full-priced items only. Excludes gift cards. Cannot be used in conjunction with any other offer or promotion.
*10% off for new SMS subscribers who sign up online and in-store. Single-use code. Only available to new SMS subscribers. Existing subscribers will not receive a discount code. Full-priced items only. Excludes gift cards. Cannot be used in conjunction with any other offer or promotion.
*10% off for signing up online and in-store. Single-use code. Only available to new members. Existing members will not receive a discount code. 10% Off Basket Value in-store. 10% Off Full-Priced Items Online. Excludes gift cards. Cannot be used in conjunction with any other offer or promotion.
*15% off for Birthdays of our members who have submitted their birthday in our app. Online and in-store. Single-use code. Only available on the member’s birthday. 15% Off Basket Value in-store. 15% Off Full-Priced Items Online. Excludes gift cards. Cannot be used in conjunction with any other offer or promotion.
*10% off for new email subscribers who sign up via social media. Single use code. Only available to new email subscribers. Existing subscribers will not receive a discount code. Full-priced items only. Excludes gift cards. Cannot be used in conjunction with any other offer or promotion.
‡ All orders over $40.00 will qualify for free click & collect to 350+ stores. All click & collect orders under $40.00 will be charged $1.99 for HONG KONG standard delivery.
Terms and Conditions for the sumerte.com Customer Feedback Survey Monthly Prize Draw
Promoter
The promoter of this prize draw is sumerte.com, which is a trading name of SUMER TECH LLC registered as a company in ROOM 1002 10/F EASEY COMMERCIAL BUILDING 253-261 HENNESSY ROAD WAN CHAI HONG KONG.
Eligibility
2.1. The prize draw is open to all permanent residents of the United Kingdom aged 18 years or over, except employees of the Promoter, their families, agents, or any third party directly associated with the administration of the prize draw.
2.2. Proof of residency and age may be required if you are selected to win the prize draw.
How to Enter
3.1. Entry to the prize draw is free. No purchase is necessary.
3.2. To enter, participants must complete the sumerte.com customer feedback survey in full and provide their valid contact information as requested. Partially completed surveys will not be accepted into the prize draw.
3.3. Only one entry per person is permitted. Multiple entries by the same individual (as identified by any or all contact information data) will be disqualified.
Prize
4.1. The prize is a $200 sumerte.com shopping voucher, redeemable in-store or online.
4.2. The prize is non-transferable, non-exchangeable, and no cash alternatives will be offered.
4.3. The Promoter reserves the right to replace the prize with an alternative of equal or higher value if circumstances beyond its control make it necessary to do so.
Closing Date
5.1. The monthly prize draw will close for entries on 23:59 GMT on the last day of each month. Entries received after this date will go into the next month’s prize draw.
Winner Selection
6.1. The winner will be selected at random from all eligible entries received before the closing date.
6.2. The draw will take place within 14 days of the closing date, using software to randomly generate a number corresponding to numbered entrants for the prize draw.
6.3. The Promoter’s decision regarding any aspect of the prize draw is final and binding.
Winner Notification
7.1. The winner will be notified via the contact information provided at the time of entry within 7 days of the draw.
7.2. If the winner cannot be contacted or does not respond within 14 days of the initial notification, the Promoter reserves the right to offer the prize to an alternative winner selected at random.
Data Protection and Publicity
8.1. Any personal data provided will be processed in accordance with the Promoter’s privacy policy and used solely for the purposes of administering the prize draw.
8.2. By entering the prize draw, participants agree to the use of their name and general location (e.g., county or city) in post-event publicity, unless they notify the Promoter otherwise.
General
9.1. The Promoter reserves the right to amend or withdraw the prize draw at any time without prior notice in the event of unforeseen circumstances beyond its reasonable control.
9.2. The Promoter accepts no responsibility for entries that are lost, misdirected, corrupted, or incomplete, or for technical issues that may prevent entry.
Governing Law
The prize draw and these terms and conditions will be governed by HONG KONG law, and any disputes will be subject to the exclusive jurisdiction of the courts of HONG KONG.
Contact Information
For any queries or complaints, please contact [email protected].
GDPR and data protection
Survey data is anonymised and collated without any reference to you or your personal data. Data for entrants into the prize draw (name and contact details) will be destroyed by 20th of the following month. Prior to that, an entered name or contact detail will only be used to notify entrants they have won the prize draw. Further information on sumerte.com GDPR policies.
FACEBOOK/TWITTER/INSTAGRAM COMPETITIONS
Terms and Conditions
By participating in a sumerte.com Twitter/Facebook/Instagram Competition, you fully agree and accept the sumerte.com Standard Twitter/Facebook/Instagram Competition Terms and Conditions as well as any individual terms and conditions of the specific competition.
sumerte.com Twitter, Facebook and Instagram competitions and giveaways are open to residents of the HONG KONG and Ireland, excluding Associates of sumerte.com or Associates of companies involved in the competition/prize draw and their associated, affiliated or subsidiary companies, their families, agents, or anyone connected with the competition/prize draw.
To enter Twitter giveaways, entrants must have access to the internet and have a genuine Twitter account. Entrants must be eligible for sumerte.com Twitter competitions.
To enter Facebook giveaways, entrants must have access to the internet and have a Facebook account. Entrants must ‘like’ sumerte.com on Facebook to be eligible for sumerte.com Facebook competitions.
To enter Instagram giveaways, entrants must have access to the internet and have a genuine Instagram account. Entrants must be eligible for sumerte.com Instagram competitions.
The winner or winners will be drawn at random from all eligible entries received during the course of the competition. Entries are only valid if the entry is completed correctly in accordance with the specific competition Terms and Conditions. sumerte.com will conduct the draw, and our decision in all matters relating to the competition are final.
No purchase is necessary, unless otherwise stated.
The competition closes when stated for the individual giveaway. Entries received after closure will not be counted.
Potential winners will be notified via the Social Media platform that the competition or giveaway was run on via a private message, then the winner’s name (at sumerte.com’s absolute and sole discretion) may be announced on the sumerte.com Facebook page/Twitter or Instagram account. Winners must therefore ‘like’ or ‘follow’ the account in order to be contacted about prizes. Potential winners will be notified after the competition closing date via a reply to the entrant’s public comment. Potential winners must then provide a postal address within 4 days via private message. Failure to respond to the notification or acknowledge the win within the claim period of 4 days (unless specifically stated) will invalidate the winner and the prize will be forfeited.
In order to receive their prize, winners are required to provide sumerte.com with their full name and a US or Ireland residency address.
All prizes are non-refundable and non-transferrable.
No cash alternative will be offered for any prizes.
When dates for claiming the prize are specified, they cannot be altered and by entering date-related competitions sumerte.com or the third party are not liable in any way to any winner who cannot attend.
sumerte.com will not be liable for any delays in the receipt of entries and sumerte.com does not accept responsibility for entries which are not received or delivered.
sumerte.com will collect personal data about entrants online, in accordance with our privacy policy. sumerte.com will not share your details with any third party companies or organisations.
By entering, entrants agree to be bound by these Terms and Conditions. All terms and conditions of and Facebook.com apply. This competition is not affiliated in any way with Facebook.
In the event that sumerte.com believes that an entry contravenes these Terms and Conditions, it reserves all rights to delete the entry at its absolute and sole discretion.
sumerte.com reserves the right to amend the terms and conditions for this competition at any time without notice.
Our Contract
When you place an order with sumerte.com, we will send you an order acknowledgement by email containing all the details of your order. This is NOT an order confirmation but an acknowledgement that your order has been received. Our acceptance of your order will take place when we send a dispatch confirmation email. Any products on the same order, which we have not confirmed in a Dispatch Confirmation email, will not form part of that contract.
We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following, but not limited to: the product ordered being out of stock; our inability to obtain the authorisation for payment; the identification of an error within the product information, including price and promotion; you not meeting the eligibility to order as set out in the Terms and Conditions.
Contract Cancellation
We hope that you will be entirely satisfied with your purchase. Should you wish to cancel your order, you have a right to cancel this contract within 14 days without giving any reason.
For sale of goods, the cancellation period will expire after 14 days from the day on which you (or your representative) acquire physical possession of the goods supplied.
To exercise the right to cancel, you must inform us at [email protected], of your decision to cancel this contract by a clear statement e.g.
To Whom It May Concern,
I hereby give notice that I cancel my contract of sale of:
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct costs of returning the goods.
Ways To Pay
Credit, Debit, GooglePay, ApplePay, Clearpay, Klarna & PayPal
We accept most major cards including Visa, MasterCard, Visa Debit, Switch/Maestro. Customers can also use GooglePay, ApplePay, Clearpay, Klarna & PayPal to pay for orders. This is available as an option during checkout.
We are unable to accept payment via cheque or any method other than those listed above.
Using Clearpay?
Visit our dedicated page for a full breakdown of their terms and conditions, as well as how this relates to our returns, deliveries & payments policies.
Using Klarna?
Visit our dedicated page for a full breakdown of their terms and conditions, as well as how this relates to our returns, deliveries & payments policies.
E-Gift Cards
Gift Cards may be redeemed online or in store. You can find your nearest store by clicking our.
E-Gift Card Terms & Conditions:
E-gift cards can be purchased and redeemed online at sumerte.com or at participating sumerte.com stores throughout the HONG KONG.
A minimum spend of $10 must be selected in order to purchase an E-gift card.
For in store use, you must print out the e-gift card and present it at the till or present a digital copy of it at the till.
Your e-gift card is redeemable as full or part payment against any purchase online at www.sumerte.com.
The sumerte.com e-gift card is not accepted at any sumerte.com concession or stores outside the HONG KONG.
The balance on the e-gift card may be checked in store or by emailing [email protected].
If the gift card is not used within 24 months of the last transaction date, the gift card will expire and cease to have any value.
The e-gift card cannot be exchanged for cash.
No liability is accepted for loss of e-gift card information. Protect this e-gift card and treat it as cash.
sumerte.com reserve the right to amend the terms and conditions or discontinue the e-gift card at any time.
E-gift cards must not be used for resale. This does not affect your statutory rights.
Gift Card Terms & Conditions:
Gift cards can be purchased and redeemed online and in store at sumerte.com or at participating sumerte.com stores throughout the HONG KONG.
Please retain this gift card as the balance can be topped up in-store to a maximum amount of $250.
Your e-gift card is redeemable as full or part payment against any purchase in participating sumerte.com store or online at sumerte.com.
The sumerte.com Gift card is not accepted at any sumerte.com concession or stores outside the HONG KONG.
The balance on the gift card may be checked in store or by emailing [email protected].
If the gift card is not used within 24 months of the last transaction date, the gift card will expire and cease to have any value.
The sumerte.com gift card is not accepted at any sumerte.com concession or stores outside the HONG KONG.
The gift card cannot be exchanged for cash.
No liability is accepted for loss, stolen or damaged cards or any such available balance on cards. Protect this gift card and treat it as cash.
sumerte.com reserve the right to amend the terms and conditions or discontinue the gift card at any time.
Gift cards must not be used for resale. This does not affect your statutory rights.
General
We will charge your card when your order is placed. If there are any items in your order that are not in stock, you will not be refunded. You will be advised by email if we are unable to complete your order for any reason. As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.
Delivery Information
For full delivery information see our delivery information page
Prices, Taxes and Payment
The website will charge and take payment in $ Pound Sterling. All prices shown on the site are inclusive of local US (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.
Payment methods available include Mastercard, VISA, GooglePay, ApplePay, Clearpay, Klarna & PayPal.
Tracking Your Order
You can review the status of your order at any time by logging in to your account section of our website and checking order information.
If you would like any help in finding out the status of your order or tracking its delivery progress, please contact us via email on [email protected].
Returns and Refunds
Forgotten Your Password?
Your account contains your order history, delivery details, address book and email preferences.
You can see and edit any of this information by logging in using your email address and password.
We DO NOT store any credit card information online.
If you have forgotten your password, just click on “Forgotten Password” and enter your email address. We will then email you a link with instructions to set up a new password.
Privacy Policy
Your privacy is very important to us at sumerte.com and we are committed to protecting your security. We promise not to divulge any of your personal information to any outside company for marketing or any other purpose without your permission.
We endeavour to be fully compliant with all of the relevant consumer and Data Protection legislation, and will always treat your personal information with total respect and confidentiality.
As with many large companies, communication by telephone may be recorded for the purposes of monitoring customer care standards and for security.
Your rights in connection with personal information
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.
Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a “data subject access request” or “SAR”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Complete the form below;
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact;
How Do We Use Your Information?
Any personal information which is collected during the purchasing process is only used by us and our carefully selected partner companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible.
All of our partner companies are under a legal obligation to keep your personal information private.
We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you. However, none of the information is on an individual basis.
With a view to understanding our customers better and where you have indicated that you would like us to, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you.
You may opt out of the various uses of your personal information at any time, even if you have previously given your consent to use it.
Opting In/Opting Out
We offer various opportunities for you to receive marketing communication from time to time, such as emails, vouchers, SMS and promotional offers.
Each opportunity will explicitly state whether it is opt in or opt out.
If you would like to change your preferences at any time or would like to see what you have signed up to receiving, please visit ‘My Account’ where a full list is displayed.
If you no longer wish to receive any emails from us, each email we send contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the instructions at the end of any email. You may continue to receive mailings that are already on route to you for a short period of time while your request is being dealt with.
If you wish to unsubscribe from SMS Marketing, simply follow the instructions at the end of any SMS. You may continue to receive SMS Marketing that are already on route to you for a short period of time while your request is being dealt with.
Cookies
Cookies are small data files which are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping bag and gather valuable marketing information on website usage which allows us to constantly improve our service to you.
Cookies cannot harm your computer and do not contain any personal or private information.
In order to provide a personalised shopping experience with the highest level of security our website uses a number of cookies.
In order to shop with us your computer must be set up to receive cookies.
Some of our carefully selected affiliate partners may also use cookies so that they are able to track sales which have come from them; if these cookies are not accepted it will not affect the functionality of our website.